Money saving tips
- Join Kiehl's Family Rewards: Register for the free loyalty scheme to earn points on all purchases. Members receive 10% off their second purchase, a birthday gift, and earn points that can be redeemed for cash-off vouchers.
- Newsletter Signup: Subscribe to the email newsletter on the Kiehl's UK website to receive a 10% discount code to apply to your first online purchase.
- Participate in Recycle & Be Rewarded: Bring your empty full-sized Kiehl's plastic bottles and containers to any standalone UK boutique. You will earn 15 loyalty points per empty bottle, which helps build up balance toward future discount vouchers.
- Select Free Samples at Checkout: Kiehl's allows online shoppers to choose up to three free product samples with every transaction, allowing you to test premium moisturizers, serums, and cleansers before buying full-sized bottles.
Delivery and returns
Kiehl's UK provides several delivery and collection options for domestic orders:
- Standard Delivery: Costs £3.95, or is free on orders over £45. Orders typically arrive within three to five working days.
- Next Day Delivery: Costs £5.95. Orders must be placed before the afternoon cutoff time to qualify for delivery on the next working day.
- Click & Collect: Free collection from participating standalone Kiehl's boutique stores.
The standard return policy allows customers to return unwanted items within 28 days of receipt. Returns are free of charge. You can generate a free return shipping label through the online returns portal to drop your parcel off at a local Royal Mail post office or Evri ParcelShop. For health and hygiene reasons, cosmetic and skincare products can only be returned if they are completely unused, unopened, and in their original packaging with all protective seals intact.
FAQs
Does Kiehl's UK offer a student discount?
Verified students receive a 10% discount on their online orders. You can obtain your unique single-use promo code by verifying your student status online through UNiDAYS or Student Beans.
Does Kiehl's UK offer an NHS and Key Worker discount?
NHS employees, emergency services personnel, and social care workers are eligible for a 10% discount. To receive your promo code, verify your professional status through the Blue Light Card platform.
How does the Recycle & Be Rewarded program work?
You can return empty full-sized Kiehl's packaging to any standalone UK boutique. Members of the Family Rewards program receive 15 points per returned container, which can be accumulated to unlock future rewards and gift vouchers.
Can I return a skincare product if it does not suit my skin?
No. For safety and hygiene reasons, Kiehl's UK only accepts returns on skincare, body, and hair products that are completely unopened, unused, and in their original packaging with all seals intact.
How to use your discount codes
- Select a Kiehl's UK promo code from this page and copy it to your clipboard.
- Go to the Kiehl's UK website and add your chosen skincare, bodycare, or hair products to your shopping bag.
- Click on the shopping bag icon to review your selected items, then proceed to the checkout screen.
- On the checkout page, locate the input field marked 'Promo Code' or 'Discount Code'.
- Paste your copied code into this field and click the button to apply it.
- Confirm that the discount has been successfully deducted from your order total before entering your payment details.
