Money saving tips
- Sign up for the email newsletter to receive notifications about product restocks, new launches, and occasional promotional events.
- Shop during "Slowvember." Instead of participating in rapid-fire Black Friday sales, The Ordinary offers a flat 23% discount across their entire website for the entire month of November, encouraging consumers to make deliberate, researched purchases.
- Buy larger sizes of your staple products. Several of their popular serums, including Niacinamide 10% + Zinc 1% and Hyaluronic Acid 2% + B5, are available in larger 60ml bottles, which cost less per millilitre than the standard 30ml versions.
- Use the free online regimen builder on their website. This tool helps you select only the products your skin actually needs, preventing you from wasting money on incorrect formulations.
Delivery and returns
The Ordinary offers free standard UK delivery on orders over £30. For orders under this amount, a standard shipping fee applies. Most parcels are dispatched within 1 to 2 working days and delivered by standard tracked couriers.
The brand has a 365-day return policy. You can return any product within one year of purchase for a full refund, even if the product has been opened and partially used. You must provide proof of purchase, and return shipping costs are the responsibility of the customer.
FAQs
Are The Ordinary products vegan and cruelty-free?
Yes. The Ordinary is certified cruelty-free by Leaping Bunny, and the vast majority of their product range is completely vegan.
Can I layer any of their products together?
No. Some active ingredients can cause irritation or cancel each other out when mixed. For example, you should avoid using copper peptides in the same routine as direct acids or strong Vitamin C treatments.
Do they offer a student discount?
Yes. Students can get a 10% discount on their orders by verifying their status through platforms like Student Beans.
Why isn't my voucher code working?
Check the terms of the code. The Ordinary rarely runs discount codes, and when they do, they often exclude gift sets, newly launched products, or items that are already discounted. Make sure the code is spelled correctly and is still within its active date range.
Can I combine multiple discount codes?
No. The checkout system only allows you to apply one promotional code per transaction.
How to use your discount codes
- Copy the discount code from this page.
- Go to The Ordinary website and add your chosen skincare products to your basket.
- Click on the basket icon and proceed to checkout.
- On the checkout page, look for the text field labelled "Gift card or discount code" on the right-hand side.
- Paste your code into the box and click "Apply" to update your order total.
