Money saving tips
- Sign up for the SSENSE email newsletter to receive an instant percentage-off discount code to use on your first full-price purchase of a qualifying brand, along with private sale invitations.
- Shop the massive biannual SSENSE Sale. Held twice a year (typically starting in late spring and late autumn), these sales are legendary in the fashion industry, offering escalating discounts of up to 70% off ready-to-wear, sneakers, and handbags.
- Create a wishlist and download the SSENSE mobile app. By marking your favourite items, you will receive instant push notifications or email alerts the moment those products drop in price or go on sale.
- Pool your orders together or shop with friends to reach the £200 threshold, automatically removing the £17 express shipping charge from your total.
- Keep an eye out for price drops during the final weeks of their biannual sales, as the brand regularly applies further reductions and clearance discounts to remaining stock.
Delivery and returns
SSENSE ships all UK orders directly from their central warehouse in Montreal, Canada, using premium express couriers such as DHL.
Express Shipping: Standard delivery to the UK costs £17 per order.
Free Delivery: You can secure free express shipping when your order total meets or exceeds £200.
Transit Time: Once dispatched, express shipments to the UK typically take 2 to 3 business days to arrive.
The retailer operates a strict 30-day returns policy starting from the calendar date your parcel was delivered. To qualify for a full refund, all fashion and accessories must be returned completely unworn, unwashed, and undamaged. They must include all original packaging materials, brand tags, dust bags, and designer shoe boxes. Additionally, if your item arrived with an attached plastic SSENSE security tag, this tag must remain fully intact and untampered with.
Certain hygienic exclusions apply:
Swimwear and Intimate Apparel: Must be tried on over your own clothing and returned with the original protective hygiene seals intact.
Self-Care and Cosmetics: Must remain completely sealed and unopened in their original packaging.
Dangerous Goods: Items classified as dangerous goods, such as fragrances, pressurized aerosols, and select candles, are classified as final sale and cannot be returned under any circumstances.
Returns can be registered online through the "Order History" section of your customer account. SSENSE will email you a prepaid return shipping label to print at home. Please be aware that return shipping is not free for UK customers. A Return Transportation Fee of £34 will be automatically deducted from your final refund amount. SSENSE does not support direct exchanges; you must return your unwanted item for a refund and place a fresh order online.
FAQs
Why isn't my voucher code working?
Check the specific brand exclusions and terms of your code. Most general SSENSE promo codes exclude newly launched collections, classic carry-over styles, and specific high-end luxury brands (such as Gucci, Dior, or Celine) that strictly prohibit promotional discounting. Additionally, ensure your basket meets any minimum spend requirements and that you have typed the code exactly as it appears, without any trailing spaces.
Can I stack discount codes at checkout?
No, the checkout system only allows you to use one promotional code per transaction. You cannot combine student discounts, newsletter welcome offers, and seasonal markdowns on a single order.
Do they offer a student discount?
Yes, SSENSE regularly provides a 10% student discount for UK shoppers during specific promotional periods. You can unlock your unique voucher code by verifying your student status through platforms like Student Beans. Please note that a minimum spend threshold or specific brand exclusions may apply to this offer.
Will I have to pay import duties or customs fees in the UK?
No. SSENSE operates on a Delivered Duty Paid (DDP) basis for all shipments to the United Kingdom. This means that all applicable customs duties, import taxes, and VAT are already calculated and built into the final checkout price. You will not receive any unexpected customs bills or courier fees when your parcel arrives in the UK.
Are all products authentic?
Yes, 100%. SSENSE is an officially authorized online stockist for every designer brand and luxury house featured on their website. All items are sourced directly from the manufacturers, arrive in their official designer packaging, and include certificates of authenticity where provided.
How to use your discount codes
- How to use your discount codes
- Copy the SSENSE discount code from this page.
- Go to the SSENSE website or open their app and add your chosen designer clothing, footwear, or homeware to your shopping bag.
- Click on the bag icon in the top right corner of the page and select "Proceed to Checkout".
- Enter your shipping address and choose your payment method.
- In the order summary section during checkout, locate the text box labelled "Promo Code" or "Discount Code".
- Paste your code into the box and click "Apply" to deduct the savings from your order total before finalizing your payment.
