Money saving tips
- Newsletter Welcome Offer: Subscribe to the email newsletter on the nkuku website to receive an immediate 10% discount code to apply to your first online purchase of full-priced items.
- Shop the nkuku Outlet: Browse the permanent 'Outlet' and clearance section on the website to find unique handmade furniture, tableware, and lighting marked down by up to 50% off original retail prices.
- Filter for Free Delivery: Ensure your standard order total is £150 or more to bypass standard home shipping costs and automatically qualify for free UK delivery.
- Join the Customer Mailing List: Register your profile to get early access notifications for seasonal sales, brand-new product drops, and exclusive, subscriber-only flash promotions.
Delivery and returns
nkuku offers several shipping options tailored to the size and weight of your order:
- Standard Delivery (Small Items): Costs £5.95, or is free on orders over £150. Deliveries typically arrive within three to five working days.
- Express Delivery: Costs £8.95. Orders must be placed before the cutoff time to arrive within one to two working days.
- Large Furniture Delivery: Heavy tables, sofas, and large cabinets require specialized handling and are delivered via a dedicated two-man courier team. Pallet or two-man delivery rates start from £45 depending on the dimensions of the items.
The standard return policy allows customers to return unwanted items within 28 days of receipt. Returns can be registered online through the digital returns portal to generate a prepaid shipping label or QR code. A return processing fee is deducted from your final refund amount, unless the item arrived damaged or faulty. Returned items must be unused, in their original condition, and packed securely in their original packaging. For large furniture items, customers must contact nkuku customer services to arrange a specialized courier collection, which will incur a collection fee.
FAQs
Does nkuku offer a student discount?
nkuku does not currently offer a permanent, standalone student discount code. However, students can register for the email newsletter to receive a 10% welcome discount, or shop the permanent outlet section to find sustainable home decor at lower prices.
Does nkuku offer an NHS and Key Worker discount?
There is no ongoing, sitewide NHS or key worker discount code available directly on the nkuku website. Eligible workers should check the Blue Light Card platform for any limited-time promotional codes or utilize nkuku's seasonal sales events.
Where are nkuku products made and are they sustainable?
nkuku products are handmade by independent artisans worldwide, primarily in India and Vietnam, using traditional techniques. The brand focuses on fair trade practices and sustainable, eco-friendly materials such as recycled glass, reclaimed wood, and natural hemp.
Can I return large furniture items to nkuku?
Yes, large furniture items can be returned within 28 days of delivery. Because these items require specialist courier handling, you must contact nkuku customer service to arrange a pallet pickup, and a return collection fee will be deducted from your final refund.
How to use your discount codes
- Select an nkuku discount code from this page and copy it to your clipboard.
- Go to the nkuku website and add your chosen ethical furniture, lighting, or homeware to your shopping bag.
- Click on the shopping bag icon in the top right corner of the page to review your selected products, then click through to the checkout screen.
- On the checkout page, locate the input field marked 'Promo Code', 'Discount Code', or 'Enter Promo Code'.
- Paste your copied code into this field and click the button to apply it to your transaction.
- Confirm that the discount has been successfully deducted from your order total before finalizing your payment and shipping details.
