Money saving tips
- Sign up for the Tower London email newsletter. New subscribers receive an instant 10% discount code to use on their first full-price purchase, along with early-access notifications about private sales and new stock arrivals.
- Return your unwanted online purchases to a physical Tower London store instead of using the postal service to ensure a quick refund without any transit delays.
- Shop the dedicated "Sale" section on the official website to find discounts of up to 50% on seasonal trainers, sandals, high heels, and winter boots.
- Use the free Click & Collect service to avoid the standard £3.99 shipping fee if your order total is under £60.
- Verify your student or key worker status to secure a reliable 10% discount on full-priced footwear year-round.
- Follow Tower London on their social media channels, where they frequently advertise limited-time flash sales and run promotional giveaways.
Delivery and returns
Standard Delivery: Free on all UK orders over £60. For orders under £60, standard tracked shipping costs £3.99 and typically takes 2 to 4 working days to arrive.
Next Day Delivery: Available for £5.99 on orders placed before their daily 2pm cut-off time Monday to Friday.
Click & Collect: Completely free of charge with no minimum spend, allowing you to have your parcel delivered to any physical standalone Tower London retail store for easy pickup.
The retailer operates a clear 30-day returns policy starting from the date you receive your package. To qualify for a refund, all shoes, boots, and trainers must be completely unworn, clean, undamaged, and returned in their original packaging with all retail tags intact. Footwear must include the original branded shoebox, which must not be damaged or used directly as the outer shipping box.
UK returns are completely free when taken directly to any physical standalone Tower London retail store. For postal returns, you can register your return online through their official portal to generate a prepaid postage label.
FAQs
Do they offer a student discount?
Yes, Tower London offers a 10% student discount. You can unlock your unique promotional code by verifying your active student status through Student Beans or UNiDAYS.
Are the products authentic?
Yes, 100%. Tower London is an officially approved, authorized stockist for every brand featured on their website and in their physical stores. All footwear arrives in official branded packaging and original shoeboxes.
Do they have physical stores?
Yes. True to their name, Tower London operates several physical brick-and-mortar stores across London, including prominent locations in Camden, Brick Lane, Wood Green, and Earl's Court.
Do they offer a key worker or NHS discount?
Yes, Tower London regularly provides a 10% discount for key workers, which includes NHS staff, emergency services, social care workers, and teachers. You can claim your promotional code by verifying your employment through GoCertify on the official website.
Why isn't my voucher code working?
Check the specific terms of the voucher. Most general Tower London promo codes apply exclusively to full-priced individual items and exclude items already reduced in seasonal sales, outlet clearance lines, and gift cards. Some premium brands (such as selected Dr. Martens or UGG lines) may also be excluded from sitewide discount promotions. Ensure that the code is entered exactly as shown, with no trailing spaces.
