Money saving tips
- Opt for store credit on returns: When returning an item, you are given the option to receive the refund as store credit rather than sending the money back to your bank account. If you choose this option, PLT usually adds an extra 10% bonus to the refund value.
- Download the app for flash sales: The official PrettyLittleThing mobile app frequently runs exclusive "Appy Hour" promotions. These flash sales drastically drop prices across the site for a short window and are only accessible to app users.
- Buy a PLT Royalty pass: If you place more than two Next Day Delivery orders in a year, the £9.99 PLT Royalty pass pays for itself. It also saves you money on returns, as the £1.99 return fee is dropped for members.
- Check the permanent sale tab: The website features an ongoing sale category where older stock and end-of-season collections are heavily reduced.
Delivery and returns
Delivery options
Standard UK delivery costs £4.99 and takes up to three working days. Next Day Delivery is available for £5.99, provided you place your order before 11:00 PM between Sunday and Friday, or before 10:00 PM on Saturdays. You can also opt for Click & Collect, which costs £3.49 and routes your parcel to a local shop or a 24/7 InPost locker.
Returns policy
Customers have 28 days to complete a return (14 days to notify the retailer and another 14 days to send the items back). Returns are processed through the brand's online portal. A £1.99 return postage fee is deducted from your final refund, though this fee is waived for PLT Royalty members. Hygiene seals must remain intact on swimwear, underwear, and pierced jewellery for a refund to be approved.
FAQs
What is PLT Royalty?
PLT Royalty is an annual delivery subscription. For a one-off payment of £9.99, members receive unlimited UK Next Day Delivery for a full year, with no minimum order value required.
Does PrettyLittleThing offer buy now, pay later?
Yes. UK shoppers can select Klarna or Clearpay at the checkout. These services allow you to split the cost of your clothing order into interest-free instalments or defer the payment for 30 days.
Is there a student and graduate discount?
Yes. University students and recent graduates can access a discount by verifying their status through recognised portals like Student Beans. The discount percentage fluctuates throughout the year but generally sits between 10% and 15%.
Do key workers get a discount?
Yes, healthcare staff, teachers, social care workers, and emergency service personnel can claim a 10% discount. You must verify your employment through a professional discount platform to generate your unique voucher code.
How to use your discount codes
- Browse the website and add your chosen clothing or beauty items to your shopping bag.
- Click the bag icon at the top right of the screen and select "Proceed to Checkout".
- Log in to your PLT account, or continue as a guest.
- Fill out your delivery details and choose a shipping method.
- On the payment page, locate the box marked "Promo Code".
- Enter your code exactly as it appears and click "Apply".
- Check that your order total has been updated before finalising your payment.
