Money saving tips
- Newsletter Welcome Offer: Sign up for the official New Look email newsletter on their website to receive an immediate 25% discount code to apply to your first online purchase of full-priced products.
- Oxfam Fashion Donation Voucher: Take advantage of the New Look partnership with Oxfam. Bring a bag of pre-owned, unwanted clothing to any participating New Look store to be recycled, and you will receive a £5 voucher to spend on a future purchase of £25 or more.
- Download the New Look App: Download and shop via the official mobile app to occasionally unlock app-exclusive promo codes, participate in early-access sale drops, and receive immediate alerts when price drops occur.
- Shop the Sale & Outlet Sections: Browse the permanent sale and clearance page on the website to find dresses, coats, shoes, and denim marked down by up to 70% off original retail prices.
- Utilize Free Click & Collect: Save on shipping fees by choosing the Click & Collect delivery option at checkout. Orders over £19.99 qualify for free store collection, which avoids standard home delivery fees.
Delivery and returns
New Look UK provides several delivery and collection options for domestic orders:
- Click & Collect: Free on orders over £19.99, or costs £1.99 for orders below this threshold. Orders are shipped to your local New Look store and are typically ready for pickup within two to three working days.
- Standard Delivery: Costs £3.99, or is free on all orders over £45. Standard deliveries typically arrive within three to five working days.
- Next Day Delivery: Costs £5.99. Orders must be placed before the daily evening cutoff time to qualify for delivery on the next working day.
The standard return policy allows customers to return unwanted items within 28 days of receipt. Returns are completely free of charge if you bring your items back to any physical, standalone New Look store in the UK. You must present your digital invoice or order confirmation as proof of purchase. Alternatively, you can register a return online through the returns portal to generate a prepaid label or QR code for Evri, Royal Mail, or Collect+ drop-off; a return shipping fee of £1.99 is automatically deducted from your final refund amount. All returned items must be unworn, unwashed, and in their original packaging with tags intact.
FAQs
Does New Look UK offer a student discount?
Verified students receive a 10% discount on online orders. You can obtain your unique single-use promo code by verifying your student status online through UNiDAYS or Student Beans.
Does New Look UK offer an NHS and Key Worker discount?
NHS employees, emergency services staff, and social care workers are eligible for a 10% discount. To receive your promo code, verify your professional status through the Blue Light Card platform.
How does the New Look and Oxfam recycling scheme work?
You can bring clean, unwanted clothing or textiles of any brand to any physical New Look retail store in the UK. When you hand them over to a store representative at checkout, you will receive a £5 voucher code to use on your next purchase of £25 or more in-store.
Can I return sale items to a New Look store?
Yes, sale items can be returned to any standalone New Look store in the UK. However, the return window for sale items purchased in-store is 14 days from the date of purchase, whereas online purchases (including sale items) can be returned within the standard 28-day window.
How to use your discount codes
- Select a New Look UK discount code from this page and copy it to your clipboard.
- Go to the New Look UK website and add your chosen clothing, footwear, or accessories to your shopping bag.
- Click on the shopping bag icon to check your order, then proceed to the checkout screen.
- On the checkout page, locate the input field marked 'Have you got a promo code?' or 'Promo Code'.
- Paste your copied code into this field and click the apply button.
- Confirm that the discount has been successfully deducted from your order total before finalizing your payment details.
