Money saving tips
- Join the My Pandora Loyalty Program: Sign up for free to become a My Pandora member. Members receive an immediate 10% welcome discount, earn points on every purchase, enjoy a custom treat during their birthday month, and get early access to seasonal sales and limited-edition product drops.
- Newsletter Signup: Subscribe to the Pandora UK email newsletter to receive updates on trending collections, early sale notifications, and exclusive subscriber-only discount codes.
- Shop the Outlet Section: Browse the permanent 'Outlet' section on the Pandora UK website to find past-season charms, bracelets, and rings discounted by up to 50% off original retail prices.
- Utilize Free Click & Collect: Choose the Click & Collect option at checkout to have your order delivered to your nearest local Pandora store for free, with orders typically ready for pickup in as little as two hours.
- Look for Charms Multi-Buy Promotions: Keep an eye out for recurring multi-buy events, such as 'Buy 2 get 1 free' on selected charms and bracelets, which provide significant savings when building a custom piece.
Delivery and returns
Pandora UK offers several shipping and collection options for domestic orders:
- Click & Collect: Free of charge. Orders are typically ready to collect from your chosen Pandora concept store within two hours of confirmation.
- Standard Delivery: Costs £2.99, or is free on orders totaling over £75. Standard shipments typically arrive within three to five working days.
- Express Delivery: Costs £5.99. Orders must be placed before the daily afternoon cutoff time to qualify for next-working-day delivery.
The standard return policy allows customers to return unwanted items within 30 days of receipt. Returns are free of charge. You can register your return online through the returns portal to generate a prepaid Royal Mail or Evri shipping label or QR code for drop-off. Alternatively, online purchases of full-priced items can be returned in person to any standalone UK Pandora concept store. Items must be unworn, undamaged, and returned in their original packaging. For hygiene reasons, pierced earrings and care kits with broken seals are excluded from returns. Custom-engraved and personalized products are also strictly non-refundable and exempt from standard return terms.
FAQs
Does Pandora Jewellery UK offer a student discount?
Verified students receive a 10% discount on online orders. You can obtain your unique single-use promo code by verifying your student status online through UNiDAYS or Student Beans.
Does Pandora Jewellery UK offer an NHS and Key Worker discount?
NHS employees, emergency services staff, and social care workers are eligible for a 10% discount. To receive your promo code, verify your professional status through the Blue Light Card platform.
What is covered by the Pandora product warranty?
Pandora offers a two-year warranty on all sterling silver, gold-plated, and rose gold-plated jewelry. This warranty covers manufacturing defects from the original date of purchase when bought from an authorized retailer, but excludes coverage for tarnishing, accidental damage, or general wear and tear.
Can I return a custom-engraved charm?
No. Because custom-engraved charms are personalized specifically to your requirements, they are exempt from the standard 30-day return policy and cannot be returned, exchanged, or refunded unless they arrive with a manufacturing defect.
How to use your discount codes
- Select a Pandora Jewellery UK promo code from this page and copy it to your clipboard.
- Go to the Pandora Jewellery UK website and add your chosen charms, bracelets, rings, or accessories to your shopping bag.
- Click on the shopping bag icon to check your order, then click through to the checkout screen.
- On the checkout page, locate the input field marked 'Add Promo Code' or 'Discount Code' (typically found on the right side of the screen under the order summary breakdown).
- Paste your copied code into this field and click the button to apply it.
- Confirm that the discount has been successfully deducted from your order total before finalizing your payment details.
