Money saving tips
- Sign up for the H. Samuel email newsletter. New subscribers receive an instant discount code (such as 10% off or £10 off a minimum spend) to use on their first full-price purchase, along with early notifications about sales.
- Shop the dedicated "Outlet" and "Sale" tabs on the website to find discounts of up to 50% on gold chains, sterling silver necklaces, diamond rings, and fashion watches.
- Recyle your old gold. H. Samuel offers a gold exchange service where you can trade in old, damaged, or unwanted gold jewellery for cash or a higher-value H. Samuel gift card to spend on a new purchase.
- Opt for free Click & Collect at checkout to avoid paying the £2.95 standard shipping fee on smaller purchases under £40.
- Look out for seasonal multi-buy promotions. H. Samuel regularly runs deals such as "Buy One Get One Half Price" or "3 for 2" on selected fashion jewellery and gifts.
- Verify your student or key worker status to secure a reliable 10% to 15% discount on full-priced items year-round.
Delivery and returns
Standard Delivery: Free on all orders over £40. For orders under £40, standard tracked delivery costs £2.95 and typically takes 2 to 4 working days to arrive.
Express Delivery: Free on orders over £150. For orders under this threshold, next-day delivery costs £5.95, provided you place your order before the daily afternoon cut-off time.
Click & Collect: Completely free of charge with no minimum spend, allowing you to have your order delivered to any physical H. Samuel store for easy collection.
The retailer operates a clear 30-day returns policy starting from the date of purchase or delivery. All items must be completely unworn, undamaged, and returned in their original presentation packaging.
For hygiene reasons, pierced earrings and body jewellery are strictly excluded from the standard returns policy and cannot be refunded or exchanged unless they arrive faulty. Personalized items, engraved watches, and custom-resized rings are also non-refundable. Returns are completely free of charge. You can return online purchases to any physical standalone H. Samuel store for an instant refund, or use their online portal to print a prepaid Royal Mail return postage label.
FAQs
Do they offer a student discount?
Yes, H. Samuel offers a student discount of up to 15% on full-priced items. You can unlock your unique voucher code by verifying your student status through platforms like Student Beans or UNiDAYS.
Do they offer an NHS or key worker discount?
Yes, H. Samuel provides a 15% discount for key workers and NHS staff on full-priced items. You can claim your unique promotional code by verifying your employment status through platforms like the Blue Light Card, Health Service Discounts, or directly through their partner verification portals.
Do they offer in-store ear piercing?
Yes, professional ear-piercing services are available at selected physical H. Samuel stores. The piercing itself is often free of charge when you purchase a pair of selected piercing earrings from their sterile collection. It is recommended to book an appointment online before visiting your local store.
Do they offer interest-free credit?
Yes. H. Samuel provides flexible 0% interest-free credit options on qualifying orders (usually with a minimum spend threshold, such as £300). This service allows you to spread the cost of luxury items, watches, or engagement rings over 6 to 36 months, subject to status and a minimum deposit.
