Money saving tips
- Newsletter Signup: Subscribe to the Lovehoney email newsletter on their homepage to receive a discount code for £5 or 10% off your first qualifying order over a set minimum spend.
- Shop Lovehoney Bundles: Buy pre-packaged product bundles and toy kits rather than individual items to save up to 30% on the retail price.
- Look for Special Offers: Check the 'Sale' and 'Clearance' tabs on the website, where you can find lingerie, massage oils, and adult toys discounted by up to 50%.
- Free Delivery Threshold: Make sure your order total reaches £40 or more to bypass standard delivery fees and qualify for free shipping.
Delivery and returns
Lovehoney UK offers highly discreet packaging with no brand markings on outer boxes or shipping labels. The sender name on the package and bank statements is displayed as "LH Trading".
- Standard Delivery: Costs £3.99, or is free on orders over £40. Delivery typically takes two to three working days.
- Next Day Delivery: Costs £5.99. Orders must be placed before the cutoff time to arrive on the next working day.
The return policy allows customers to return unwanted, unopened items in their original packaging within 60 days of purchase. Due to health and hygiene regulations, intimate products cannot be returned once the protective plastic wrapping or hygiene seals have been broken, unless the product is faulty. Lovehoney offers a robust one-year warranty on all adult toys to cover manufacturing defects.
FAQs
Does Lovehoney UK offer a student discount?
Verified students receive a 20% discount on online orders. You can obtain your unique promo code by verifying your student status online through Student Beans or UNiDAYS.
Does Lovehoney UK offer an NHS and Key Worker discount?
NHS employees, emergency services staff, and social care workers are eligible for a 20% discount. To receive your promo code, verify your employment status through the Blue Light Card platform.
Is Lovehoney delivery discreet?
Yes, all orders are shipped in plain, unbranded packaging with no indication of the contents. The sender name on the shipping label and your bank statement is shown discreetly as 'LH Trading'.
Can I return an item if I have opened the seal?
For hygiene and health safety reasons, Lovehoney cannot accept returns on intimate products if the product packaging has been opened, the security seal is broken, or the item has been used.
How to use your discount codes
- Select a Lovehoney UK discount code from this page and copy it to your clipboard.
- Go to the Lovehoney UK website and add your chosen adult toys, lingerie, or wellness items to your shopping bag.
- Click on the shopping bag icon to review your selected products, then proceed to the checkout screen.
- On the checkout page, locate the promotional input field marked 'Enter Discount Code' or 'Promo Code'.
- Paste your copied code into this field and click the apply button.
- Confirm that the discount has been successfully deducted from your order total before finalizing your payment details.
