Money saving tips
- Newsletter Welcome Offer: Subscribe to the Ann Summers email newsletter on the homepage to receive a 10% to 15% discount code to apply to your next online purchase of full-priced items.
- Shop the Multibuys: Take advantage of permanent multibuy promotions such as "3 for 2" on selected knickers, or bundled toy offers featured in the dedicated offers section of the website.
- Browse the Sale & Outlet: Check the permanent 'Sale' and clearance tabs on the website to find past-season lingerie sets, apparel, and adult novelties marked down by up to 70%.
- Free Delivery Threshold: Ensure your order total reaches £40 or more to bypass standard delivery fees and qualify for free home shipping.
- Free Click & Collect: Choose the Click & Collect option at checkout to have your order delivered to your local physical Ann Summers store for free, with no minimum spend required.
Delivery and returns
Ann Summers UK provides highly discreet packaging for all online orders. Shipments are delivered in plain cardboard boxes or grey mailing bags with no external brand markings. The sender name on the package shipping label is written simply as "ASL".
- Standard Delivery: Costs £3.99, or is free on orders over £40. Standard shipments typically arrive within three to five working days.
- Next Day Delivery: Costs £5.99. Orders must be placed before the afternoon cutoff time to ensure delivery on the next working day.
- Click & Collect: Free collection from any physical Ann Summers retail store.
The standard return policy allows customers to return unwanted items within 28 days of purchase or receipt. Returns can be processed in person at any standalone Ann Summers store for free, or sent back by post using the online returns portal to generate a prepaid label (which may incur a fee deducted from your refund). For health and hygiene reasons, adult toys, intimate novelties, and adhesive lingerie cannot be returned once the protective plastic wrapping or hygiene seals have been broken, unless the item is faulty.
FAQs
Does Ann Summers offer a student discount?
Verified students receive a 10% to 15% discount on online orders. You can obtain your unique single-use promo code by verifying your student status online through Student Beans or UNiDAYS.
Does Ann Summers offer an NHS and Key Worker discount?
NHS employees, emergency services personnel, and social care workers are eligible for a 10% to 15% discount. To receive your promo code, verify your professional status through the Blue Light Card platform.
Is Ann Summers delivery discreet?
Yes, all orders are shipped in plain, unbranded boxes or mailing bags with no indication of the contents. The sender name on the label is listed discreetly as 'ASL' to protect your privacy.
Can I return adult toys or lingerie if I change my mind?
For health, hygiene, and safety reasons, Ann Summers cannot accept returns on sex toys, intimate products, or lingerie if the protective seals, product bags, or box wrappers have been opened or tampered with.
How to use your discount codes
- Select an Ann Summers discount code from this page and copy it to your clipboard.
- Go to the Ann Summers UK website and add your chosen lingerie, swimwear, or toys to your shopping bag.
- Click on the shopping bag icon to review your selected items, then proceed to the checkout screen.
- On the checkout page, locate the input field marked 'Have you got a promotional code?' or 'Discount Code'.
- Paste your copied code into this field and click the button to apply it to your transaction.
- Confirm that the discount has been successfully deducted from your order total before finalizing your payment details.
