Delivery and returns
Lounge offers free standard UK delivery on orders over £60. For orders under this amount, standard shipping costs £3.99 and typically takes 2 to 3 working days. Next-working-day delivery is also available for £5.99 if you place your order before the daily cut-off time.
You can return unwanted items within 30 days of delivery. For hygiene reasons, all returned underwear, bodies, and swimwear must be completely unworn, unwashed, and sent back in their original packaging with all tags and protective hygiene seals fully intact. UK returns are free when processed through the official Lounge online returns portal.
Money saving tips
- Sign up for the Lounge email newsletter. This often provides an instant percentage-off discount code to use on your first full-price purchase, along with early notifications about sales.
- Shop the "Outlet" tab on the website to find year-round discounts of up to 50% on discontinued colourways, end-of-line sets, and past-season loungewear.
- Plan your purchases to coincide with major shopping events. Lounge is known for running significant site-wide discounts during their annual Birthday Sale in the spring and during Black Friday in November.
- Group your items together so your basket total meets or exceeds £60, which waives the £3.99 standard delivery fee.
FAQs
Do they offer a student discount?
Yes, Lounge provides a student discount. You can access the promo code by verifying your student status through UNiDAYS or Student Beans.
How do I find my correct size?
Lounge has an online size guide on their website and provides a virtual fitting room tool to help you calculate your measurements for different cup and band sizes at home.
Do they sell gift cards?
Yes, you can purchase digital e-gift cards directly from the Lounge website, which are delivered to the recipient via email.
Why isn't my voucher code working?
Check the terms of the voucher. Most Lounge promo codes are only valid on full-priced items and exclude clearance stock, outlet items, and gift cards. Make sure you have entered the code exactly as it appears, with no accidental spaces.
Can I stack discount codes?
No, the checkout system only allows you to use one promo code per transaction. You cannot combine multiple discount codes on a single order.
