Money saving tips
- Sign up for the UGG email newsletter. New subscribers receive an instant 10% discount code to use on their first full-price purchase, alongside early-access notifications about seasonal sales and new collection drops.
- Shop the dedicated "Sale" tab on the official website. The brand regularly discounts seasonal colours, slippers, and loungewear by up to 50% during their mid-season and post-Christmas clearances.
- Visit the official UGG Outlet website or physical outlet stores like Bicester Village. These channels clear past-season stock and end-of-line sizes at heavily reduced outlet prices.
- Care for your boots regularly. Purchasing an UGG sheepskin care kit to clean and protect your footwear significantly extends their lifespan, saving you the significant cost of replacing your boots prematurely.
- Choose free Click & Collect at checkout to avoid paying the £3.95 standard shipping fee on smaller sale purchases.
Delivery and returns
UGG offers several reliable shipping options for UK customers:
Standard Delivery: Free on all full-priced orders and orders over £100. For sale items or smaller orders under this threshold, standard shipping costs £3.95 and typically takes 3 to 5 working days to arrive.
Next Day Delivery: Available for £5.95 on orders placed before their daily afternoon cut-off time.
Click & Collect: Completely free of charge, allowing you to have your parcel delivered to a local participating collection shop or a standalone physical UGG boutique for pickup.
The retailer operates a clear 30-day returns policy starting from the date of receipt. To qualify for a full refund, all boots, slippers, and clothing must be returned completely unworn, clean, and in their original packaging with all retail tags still securely attached. Footwear must include the original, undamaged branded shoebox, which must not be used directly as the outer shipping box.
UK returns are completely free of charge. You can register your return through the official self-service online portal to generate a prepaid Royal Mail or Collect+ drop-off shipping label, or a paperless QR code for local drop-offs.
FAQs
Do they offer a student discount?
Yes, UGG offers a 10% student discount in the UK. You can claim your unique promotional code by verifying your active student status through UNiDAYS or Student Beans.
Are UGG boots waterproof?
The traditional Classic UGG boots made from soft sheepskin are not waterproof and can be easily damaged by heavy rain, snow, or mud. To protect them, you should apply a specialized water repellent spray before wearing them outside. However, UGG does design a dedicated range of fully waterproof boots, such as the Adirondack or Classic Clear Mini, which feature sealed seams and waterproof leather.
Do they offer an NHS or key worker discount?
Yes, UGG provides a 10% discount for key workers, which includes NHS staff, emergency services, and teachers. You can unlock your discount code by verifying your employment through platforms like the Blue Light Card.
Are the products sold online authentic?
Yes, 100%. When you purchase directly from the official UGG UK website, you are guaranteed to receive genuine products packaged in official boxes. Authentic UGG products also feature a security label with a QR code and a holographic strip inside the left shoe to prove their legitimacy.
Why isn't my voucher code working?
Check the specific terms of the voucher. Many general UGG promo codes apply exclusively to full-priced items and exclude sale stock, outlet clearance lines, and highly popular core styles (such as the classic Ultra Mini boots or Tasman slippers) during peak winter seasons. Make sure the code is entered exactly as shown, with no trailing spaces.
How to use your discount codes
- Copy the UGG discount code from this page.
- Go to the UGG UK website and add your chosen boots, slippers, or loungewear to your shopping bag.
- Click on the shopping bag icon in the top right corner of the page and select "Checkout".
- On the checkout page, proceed to the billing and payment stage.
- Locate the text box labelled "Promo Code" or "Discount Code" in the order summary section on the right-hand side.
- Paste your code into the box and click "Apply" to deduct the savings from your order total before finalizing your payment.
